Store Supervisor: Marais Women Boutique (Full Time)

About MARAIS Group

Founded in 2004, MARAIS Group inspires global fashion connoisseurs with enigmatic and enchanting boutiques of luxury designer wear. With 8 stores across Australia, including MARAIS multi-brand boutiques, housing many names including Balenciaga, Celine, Loewe, Rick Owens and Alexander McQueen, Marais Group is also one of the franchise partners of Givenchy and Off-White. Each of the boutiques invites you to an innovative and immersive experience that will awaken your creative expression.

About the Role:

Ensure efficient daily operations by leading the team and monitoring staff performance, managing the day-to-day operations to meet sales targets, and providing staff supervision for Marais Women Boutique.

Position Descriptions:

Administrative Tasks

  • Assist in providing store, employees (KPI) and product performance reports
  • Assist Store Manager to ensure accuracy of the stock level and count, transfers and reporting any discrepancy immediately
  • Provide proposals to Store Manager with operation improvements
  • Cash handling
  • Enforce all security systems protocol to secure merchandise

Store Management

  • Oversee daily operations – opening, closing and store maintenance
  • Daily briefing and de-briefing of sales targets
  • Assist Store Manager to enforce store operation policies
  • Assist floor staff allocation in accordance to operational requirements
  • Ensure a safe working environment in accordance to OH&S

Sales & Client Relationship Management

  • Perform and contribute to effective sales results
  • Clientele building and drive CRM retention rate across all Marais channels
  • Assist with customer requests in a timely manner
  • Assist with promotional events as directed
  • Respond to all client enquiries
  • Experience in conflict resolution with clients in a professional manner

Staff Management

  • Assist with organisation of roster according to operational requirements
  • Enforce company policies and regulations
  • Orientating and coaching new staff members
  • On spot training to develop staff knowledge and skills
  • Enforce corrective actions to improve employee performance
  • Enforce corrective actions to maintain employee conduct

Key Requirements

  • Minimum of 2 years experience in a similar role
  • English language proficiency – written and spoken
  • Commercial awareness of latest luxury fashion trend
  • Strong organisational skills
  • Strong knowledge of Microsoft Office Word Doc, Excel, Powerpoint and any updated forms
  • Strong knowledge in management
  • Strong communication skills
  • Strong attention to details
  • Strong knowledge in commercial trading legislation
  • Ability to work with deadlines
  • Ability to work independently as well as a team
  • Extensive experience in coaching skills
  • Extensive experience in conflict resolution
  • Extensive experience in sales and clientele building

Job Type: Full-time

Salary: $50,000.00 – $55,000.00 per year

Schedule:

  • Rotating roster

Supplementary Pay:

  • Commission
  • Performance bonus

Ability to commute/relocate:

  • Melbourne City VIC: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Leadership: 2 years (Preferred)
  • Retail management: 2 years (Preferred)

Work Authorisation:

  • Australia (Preferred)

 

How to Apply:

If you are serious about your career in retail, join our growing team.

Please email your resume and cover letter to career@marais.com.au.