Store Supervisor: Marais Women Boutique (Full Time)
About MARAIS Group
Founded in 2004, MARAIS Group inspires global fashion connoisseurs with enigmatic and enchanting boutiques of luxury designer wear. With 8 stores across Australia, including MARAIS multi-brand boutiques, housing many names including Balenciaga, Celine, Loewe, Rick Owens and Alexander McQueen, Marais Group is also one of the franchise partners of Givenchy and Off-White. Each of the boutiques invites you to an innovative and immersive experience that will awaken your creative expression.
About the Role:
Ensure efficient daily operations by leading the team and monitoring staff performance, managing the day-to-day operations to meet sales targets, and providing staff supervision for Marais Women Boutique.
Position Descriptions:
Administrative Tasks
- Assist in providing store, employees (KPI) and product performance reports
- Assist Store Manager to ensure accuracy of the stock level and count, transfers and reporting any discrepancy immediately
- Provide proposals to Store Manager with operation improvements
- Cash handling
- Enforce all security systems protocol to secure merchandise
Store Management
- Oversee daily operations – opening, closing and store maintenance
- Daily briefing and de-briefing of sales targets
- Assist Store Manager to enforce store operation policies
- Assist floor staff allocation in accordance to operational requirements
- Ensure a safe working environment in accordance to OH&S
Sales & Client Relationship Management
- Perform and contribute to effective sales results
- Clientele building and drive CRM retention rate across all Marais channels
- Assist with customer requests in a timely manner
- Assist with promotional events as directed
- Respond to all client enquiries
- Experience in conflict resolution with clients in a professional manner
Staff Management
- Assist with organisation of roster according to operational requirements
- Enforce company policies and regulations
- Orientating and coaching new staff members
- On spot training to develop staff knowledge and skills
- Enforce corrective actions to improve employee performance
- Enforce corrective actions to maintain employee conduct
Key Requirements
- Minimum of 2 years experience in a similar role
- English language proficiency – written and spoken
- Commercial awareness of latest luxury fashion trend
- Strong organisational skills
- Strong knowledge of Microsoft Office Word Doc, Excel, Powerpoint and any updated forms
- Strong knowledge in management
- Strong communication skills
- Strong attention to details
- Strong knowledge in commercial trading legislation
- Ability to work with deadlines
- Ability to work independently as well as a team
- Extensive experience in coaching skills
- Extensive experience in conflict resolution
- Extensive experience in sales and clientele building
Job Type: Full-time
Salary: $50,000.00 – $55,000.00 per year
Schedule:
- Rotating roster
Supplementary Pay:
- Commission
- Performance bonus
Ability to commute/relocate:
- Melbourne City VIC: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Leadership: 2 years (Preferred)
- Retail management: 2 years (Preferred)
Work Authorisation:
- Australia (Preferred)
How to Apply:
If you are serious about your career in retail, join our growing team.
Please email your resume and cover letter to career@marais.com.au.