This Privacy Policy applies to Marais Enterprises Pty Ltd ACN 108 224 460 and its Related Bodies Corporate, as that term is defined in the Corporations Act 2001 (Cth) (Marais, we, us, our).

Marais is committed to maintaining the privacy of your personal information. We have developed this Privacy Policy to inform you of how we manage your personal information.

By providing personal information to us, you are taken to have read, and consented to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

How we collect your personal information

Personal information has the meaning given to that term in the Privacy Act 1988 (Cth) and includes information or an opinion (whether true or not) about an identified individual, or an individual who is reasonably identifiable.

In general, Marais collects personal information about users of our website marais.com.au and our social media channels, customers who buy goods from us online or in-store, individuals who engage with our online campaigns and promotions, suppliers and contractors, and any person who applies to become an employee or contractor of Marais.

We aim to collect personal information only when reasonably necessary to provide the service, product or information requested. We do not sell or rent your personal information to third parties.

We collect personal information in various ways. Unless unreasonable or impracticable, we collect information directly from you. We may also collect information from third parties such as Shopify (for online purchases), Farfetch, WeChat, WhatsApp, Instagram or Facebook when you interact with us or make purchases through those platforms.

At the time of collection, or as soon as practicable afterwards, we will take reasonable steps to notify you of the collection, unless it is clear from the circumstances that you would expect us to have the information.

Marais may collect personal information when you make an enquiry by phone, email, social media or via our Website; make a purchase in-store, online or via Farfetch or WeChat; engage with us regarding our products and services; visit our Website; interact with our social media or online promotions; subscribe to receive information from us; apply for employment; or otherwise interact with us as a customer, supplier or contractor.

What personal information we collect about you

The personal information we collect depends on the product or service provided, or if required by law. This may include your full name; postal address, email address, telephone number and other contact details; financial information you provide when making a purchase; details of products purchased or enquired about, including any information needed to deliver those products; and details relevant to managing our relationship with you.

If you are a prospective employee, we may collect employment history and other relevant recruitment information, either directly from you or via a recruiter.

Information collected via our Website

When you visit our Website, we automatically collect Device Information, including your web browser details, IP address, time zone, and cookies installed on your device. As you browse, we collect information about the pages or products you view, what referred you to the Website, and how you interact with it.

Device Information is collected through cookies, log files, web beacons, tags and pixels. This information helps us screen for potential risk and fraud (particularly using IP addresses) and improve our Website, including by generating analytics about browsing behaviour and assessing the success of marketing campaigns.

We may use Google Analytics to understand visitor usage and support interest-based advertising. Information generated by Google Analytics may be stored by Google. More information is available at www.google.com/policies/privacy/partners/.

We may also use information collected via the Website to provide targeted marketing communications.

Purpose of collection

We collect personal information primarily to provide you with requested products and information, provide information about Marais products and services, fulfil purchases (including payment processing, shipping and communications), engage in marketing activities and manage our relationship with you.

If you are a supplier or an employee of a corporate customer, contractor, agent or supplier, we may collect your personal information to contact you for business purposes and manage the relationship with you or your organisation.

We may also use or disclose your information to assist with enquiries or complaints, improve our client service, manage and monitor product and service usage, promote or market our products and services (including event invitations), or comply with legal obligations such as law enforcement requests, dispute resolution or contractual enforcement.

Direct Marketing

We may use your name, email address and information about your purchases or interactions for direct marketing. Where possible, we will provide the option to opt out and will respect any request to decline marketing communications.

Sharing of your personal information

We may disclose your personal information to external service providers who support our business operations, including database and mailing providers, marketing and e-commerce service providers, couriers, printers, payment processors, IT technicians, customer care partners, and professional advisers.

We may disclose online purchase information to Shopify. Purchases made via Farfetch or WeChat may be disclosed to those platforms. We may also share personal information with our suppliers and the brands we stock to manage repairs or product-related issues. Where relevant, we may disclose information to an employer of an individual who interacts with us in a business capacity.

Third parties will only be given access to the personal information necessary to provide their services.

We may disclose personal information to overseas recipients including Tencent (People’s Republic of China), brands we represent (including locations in the United States, France, Italy, People’s Republic of China, Japan and Switzerland), and Farfetch (United Kingdom and subsidiaries). Disclosure may also occur where required by law or with your consent. The privacy practices of these entities are governed by their own privacy policies.

We will not otherwise disclose your personal information unless required or authorised by law or with your consent.

Quality of your personal information

We aim to ensure your personal information is accurate, complete and up to date. You must provide true and complete information and notify us of changes. If you believe information we hold is inaccurate, please contact us. If we do not agree that the information is incorrect, we will take reasonable steps to add a statement reflecting your concerns.

Securing your personal information

We take reasonable precautions to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure through physical, administrative, personnel and technical measures. Personal information is retained as required by law and destroyed or de-identified when no longer needed.

Changes to this Privacy Policy

Marais may amend this Privacy Policy at any time. Updated versions will be published on our Website.

Accessing and correcting your personal information

You may request access to, or correction of, your personal information, subject to legal exceptions. Requests may need to be in writing. If we refuse access or correction, we will provide written reasons and information on how to complain.

Change in control of Marais

If part or all of Marais or its business is transferred or sold (including via sale, merger, acquisition or insolvency processes), your personal information may be disclosed to the relevant party to enable continuation or management of the business.

Complaints

If you have a complaint about our handling of your personal information or a breach of the APPs, please contact us using the details below. Provide full details and contact information. We will acknowledge your complaint, request further information if needed, investigate the issue and respond in writing.

You may also lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contacting us

If you have questions about this Privacy Policy, wish to make a complaint, or request access or correction of your personal information, please contact us:

Email	customercare@marais.com.au
Post	Marais Enterprises Pty Ltd 73-77 Bourke Street, Melbourne, Victoria 3000, Australia