Customer Service
Shipping Rates by Country
We ship worldwide via DHL/FedEx Express. Free shipping is automatically applied at checkout when your order exceeds the threshold for your destination.
| Country | Currency | Express Shipping | Free Shipping Over |
|---|---|---|---|
| Focus Countries Dedicated rates | |||
| Australia | AUD | AU$20 | AU$300 |
| Belgium | EUR | €10 | €240 |
| Canada | CAD | CA$10 | CA$390 |
| Czech Republic | CZK | Kč275 | Kč6,600 |
| Denmark | DKK | kr80 | kr1,800 |
| France | EUR | €10 | €240 |
| Germany | EUR | €10 | €240 |
| Hong Kong | HKD | HK$60 | HK$2,200 |
| Ireland (Republic of) | EUR | €10 | €240 |
| Israel | ILS | ₪35 | ₪1,000 |
| Italy | EUR | €10 | €240 |
| Japan | JPY | ¥1,750 | ¥42,000 |
| Korea (South) | KRW | ₩17,000 | ₩400,000 |
| Lithuania | EUR | €12 | €270 |
| Malaysia | MYR | RM60 | RM1,500 |
| Mexico | MXN | Mex$250 | Mex$5,900 |
| Netherlands | EUR | €10 | €240 |
| New Zealand | NZD | NZ$20 | NZ$490 |
| Norway | NOK | kr100 | kr2,900 |
| Poland | PLN | zł55 | zł1,100 |
| Saudi Arabia | SAR | SAR40 | SAR1,300 |
| Singapore | SGD | S$10 | S$360 |
| Spain | EUR | €10 | €240 |
| Sweden | SEK | kr100 | kr2,700 |
| Switzerland | CHF | CHF10 | CHF230 |
| Taiwan | TWD | NT$350 | NT$8,600 |
| United Arab Emirates | AED | AED45 | AED1,300 |
| United Kingdom | GBP | £8 | £230 |
| United States | USD | $8 | $380 |
| Rest of Europe €10 · Free over €240 | |||
| Austria | EUR | €10 | €240 |
| Bulgaria | EUR | €10 | €240 |
| Croatia | EUR | €10 | €240 |
| Cyprus | EUR | €10 | €240 |
| Estonia | EUR | €10 | €240 |
| Finland | EUR | €10 | €240 |
| Greece | EUR | €10 | €240 |
| Hungary | EUR | €10 | €240 |
| Latvia | EUR | €10 | €240 |
| Luxembourg | EUR | €10 | €240 |
| Malta | EUR | €10 | €240 |
| Monaco | EUR | €10 | €240 |
| Portugal | EUR | €10 | €240 |
| Romania | EUR | €10 | €240 |
| Slovak Republic | EUR | €10 | €240 |
| Slovenia | EUR | €10 | €240 |
| Rest of World AU$18 · Free over AU$440 | |||
| Albania | AUD | AU$18 | AU$440 |
| Algeria | AUD | AU$18 | AU$440 |
| Andorra | AUD | AU$18 | AU$440 |
| Angola | AUD | AU$18 | AU$440 |
| Anguilla | AUD | AU$18 | AU$440 |
| Antigua and Barbuda | AUD | AU$18 | AU$440 |
| Argentina | AUD | AU$18 | AU$440 |
| Armenia | AUD | AU$18 | AU$440 |
| Aruba | AUD | AU$18 | AU$440 |
| Azerbaijan | AUD | AU$18 | AU$440 |
| Bahamas | AUD | AU$18 | AU$440 |
| Bahrain | AUD | AU$18 | AU$440 |
| Bangladesh | AUD | AU$18 | AU$440 |
| Barbados | AUD | AU$18 | AU$440 |
| Belize | AUD | AU$18 | AU$440 |
| Benin | AUD | AU$18 | AU$440 |
| Bermuda | AUD | AU$18 | AU$440 |
| Bhutan | AUD | AU$18 | AU$440 |
| Bolivia | AUD | AU$18 | AU$440 |
| Bosnia and Herzegovina | AUD | AU$18 | AU$440 |
| Botswana | AUD | AU$18 | AU$440 |
| Brazil | AUD | AU$18 | AU$440 |
| British Virgin Islands | AUD | AU$18 | AU$440 |
| Brunei Darussalam | AUD | AU$18 | AU$440 |
| Burkina Faso | AUD | AU$18 | AU$440 |
| Burundi | AUD | AU$18 | AU$440 |
| Cambodia | AUD | AU$18 | AU$440 |
| Cameroon | AUD | AU$18 | AU$440 |
| Cape Verde | AUD | AU$18 | AU$440 |
| Cayman Islands | AUD | AU$18 | AU$440 |
| Chad | AUD | AU$18 | AU$440 |
| Chile | AUD | AU$18 | AU$440 |
| China | AUD | AU$18 | AU$440 |
| Colombia | AUD | AU$18 | AU$440 |
| Comoros | AUD | AU$18 | AU$440 |
| Congo | AUD | AU$18 | AU$440 |
| Cook Islands | AUD | AU$18 | AU$440 |
| Costa Rica | AUD | AU$18 | AU$440 |
| Cote D’Ivoire (Ivory Coast) | AUD | AU$18 | AU$440 |
| Curacao | AUD | AU$18 | AU$440 |
| Djibouti | AUD | AU$18 | AU$440 |
| Dominica | AUD | AU$18 | AU$440 |
| Dominican Republic | AUD | AU$18 | AU$440 |
| East Timor | AUD | AU$18 | AU$440 |
| Ecuador | AUD | AU$18 | AU$440 |
| Egypt | AUD | AU$18 | AU$440 |
| El Salvador | AUD | AU$18 | AU$440 |
| Equatorial Guinea | AUD | AU$18 | AU$440 |
| Ethiopia | AUD | AU$18 | AU$440 |
| Falkland Islands | AUD | AU$18 | AU$440 |
| Faroe Islands | AUD | AU$18 | AU$440 |
| Fiji | AUD | AU$18 | AU$440 |
| French Guiana | AUD | AU$18 | AU$440 |
| French Polynesia | AUD | AU$18 | AU$440 |
| Gabon | AUD | AU$18 | AU$440 |
| Gambia | AUD | AU$18 | AU$440 |
| Georgia | AUD | AU$18 | AU$440 |
| Ghana | AUD | AU$18 | AU$440 |
| Gibraltar | AUD | AU$18 | AU$440 |
| Greenland | AUD | AU$18 | AU$440 |
| Grenada | AUD | AU$18 | AU$440 |
| Guadeloupe | AUD | AU$18 | AU$440 |
| Guatemala | AUD | AU$18 | AU$440 |
| Guernsey | AUD | AU$18 | AU$440 |
| Guinea | AUD | AU$18 | AU$440 |
| Guinea-Bissau | AUD | AU$18 | AU$440 |
| Guyana | AUD | AU$18 | AU$440 |
| Haiti | AUD | AU$18 | AU$440 |
| Honduras | AUD | AU$18 | AU$440 |
| Iceland | AUD | AU$18 | AU$440 |
| India | AUD | AU$18 | AU$440 |
| Indonesia | AUD | AU$18 | AU$440 |
| Isle of Man | AUD | AU$18 | AU$440 |
| Jamaica | AUD | AU$18 | AU$440 |
| Jersey | AUD | AU$18 | AU$440 |
| Jordan | AUD | AU$18 | AU$440 |
| Kazakhstan | AUD | AU$18 | AU$440 |
| Kenya | AUD | AU$18 | AU$440 |
| Kiribati | AUD | AU$18 | AU$440 |
| Kuwait | AUD | AU$18 | AU$440 |
| Kyrgyzstan | AUD | AU$18 | AU$440 |
| Laos | AUD | AU$18 | AU$440 |
| Lebanon | AUD | AU$18 | AU$440 |
| Lesotho | AUD | AU$18 | AU$440 |
| Liberia | AUD | AU$18 | AU$440 |
| Liechtenstein | AUD | AU$18 | AU$440 |
| Macau | AUD | AU$18 | AU$440 |
| Madagascar | AUD | AU$18 | AU$440 |
| Malawi | AUD | AU$18 | AU$440 |
| Maldives | AUD | AU$18 | AU$440 |
| Martinique | AUD | AU$18 | AU$440 |
| Mauritania | AUD | AU$18 | AU$440 |
| Mauritius | AUD | AU$18 | AU$440 |
| Mayotte | AUD | AU$18 | AU$440 |
| Moldova | AUD | AU$18 | AU$440 |
| Mongolia | AUD | AU$18 | AU$440 |
| Montenegro | AUD | AU$18 | AU$440 |
| Montserrat | AUD | AU$18 | AU$440 |
| Morocco | AUD | AU$18 | AU$440 |
| Mozambique | AUD | AU$18 | AU$440 |
| Namibia | AUD | AU$18 | AU$440 |
| Nauru | AUD | AU$18 | AU$440 |
| Nepal | AUD | AU$18 | AU$440 |
| New Caledonia | AUD | AU$18 | AU$440 |
| Nicaragua | AUD | AU$18 | AU$440 |
| Nigeria | AUD | AU$18 | AU$440 |
| Niue | AUD | AU$18 | AU$440 |
| North Macedonia | AUD | AU$18 | AU$440 |
| Oman | AUD | AU$18 | AU$440 |
| Pakistan | AUD | AU$18 | AU$440 |
| Panama | AUD | AU$18 | AU$440 |
| Papua New Guinea | AUD | AU$18 | AU$440 |
| Paraguay | AUD | AU$18 | AU$440 |
| Peru | AUD | AU$18 | AU$440 |
| Philippines | AUD | AU$18 | AU$440 |
| Puerto Rico | AUD | AU$18 | AU$440 |
| Qatar | AUD | AU$18 | AU$440 |
| Reunion | AUD | AU$18 | AU$440 |
| Rwanda | AUD | AU$18 | AU$440 |
| Saint Kitts and Nevis | AUD | AU$18 | AU$440 |
| Saint Lucia | AUD | AU$18 | AU$440 |
| Saint Vincent and the Grenadines | AUD | AU$18 | AU$440 |
| Samoa | AUD | AU$18 | AU$440 |
| San Marino | AUD | AU$18 | AU$440 |
| Sao Tome and Principe | AUD | AU$18 | AU$440 |
| Senegal | AUD | AU$18 | AU$440 |
| Serbia | AUD | AU$18 | AU$440 |
| Seychelles | AUD | AU$18 | AU$440 |
| Sierra Leone | AUD | AU$18 | AU$440 |
| Sint Maarten | AUD | AU$18 | AU$440 |
| Solomon Islands | AUD | AU$18 | AU$440 |
| South Africa | AUD | AU$18 | AU$440 |
| Sri Lanka | AUD | AU$18 | AU$440 |
| St Barthelemy | AUD | AU$18 | AU$440 |
| St Martin | AUD | AU$18 | AU$440 |
| St. Helena | AUD | AU$18 | AU$440 |
| Suriname | AUD | AU$18 | AU$440 |
| Swaziland | AUD | AU$18 | AU$440 |
| Tanzania | AUD | AU$18 | AU$440 |
| Thailand | AUD | AU$18 | AU$440 |
| Togo | AUD | AU$18 | AU$440 |
| Tonga | AUD | AU$18 | AU$440 |
| Trinidad and Tobago | AUD | AU$18 | AU$440 |
| Tunisia | AUD | AU$18 | AU$440 |
| Turkmenistan | AUD | AU$18 | AU$440 |
| Turks and Caicos Islands | AUD | AU$18 | AU$440 |
| Tuvalu | AUD | AU$18 | AU$440 |
| Uganda | AUD | AU$18 | AU$440 |
| Uruguay | AUD | AU$18 | AU$440 |
| Uzbekistan | AUD | AU$18 | AU$440 |
| Vanuatu | AUD | AU$18 | AU$440 |
| Vatican City State (Holy See) | AUD | AU$18 | AU$440 |
| Venezuela | AUD | AU$18 | AU$440 |
| Vietnam | AUD | AU$18 | AU$440 |
| Wallis and Futuna Islands | AUD | AU$18 | AU$440 |
| Zambia | AUD | AU$18 | AU$440 |
| Zimbabwe | AUD | AU$18 | AU$440 |
No countries match your search.
Rates exclude duties and taxes which are calculated at checkout. Delivery times vary by destination — typically 3–7 business days for express courier.
Shipping
MARAIS reserves the right, at our discretion, to refuse to deliver Goods ordered on a MARAIS Sale Platform to a specific destination for any reason. Orders will not be shipped to Hostels, Student Accommodation, or Parcel Lockers.
The Order Confirmation Page will display an estimated delivery time for the Goods, however delivery times may vary according to availability and delays caused by postal services or any other events outside of MARAIS’s control. MARAIS is not liable to you for any delay in the delivery of Goods from that initially conveyed to you.
We may provide order tracking functionality depending on the shipping partner we use to deliver your Goods.
Shipping Methods
All orders are shipped worldwide via our courier partner TNT/FedEx Express. We process and send all orders during our main service hours, Monday to Friday, from 9:30am till 3:00pm AEDT (with the exception of Australian Public Holidays).
Processing & Delivery
Current shipping rates are shown in the table above and are calculated by destination at checkout. Free shipping thresholds, where applicable, are applied automatically.
Our delivery partner operates on weekdays excluding Public Holidays. Orders placed on a Public Holiday will be shipped on the next business day.
We will endeavour to ship your order within 24 hours, however we do not guarantee no delays due to unforeseen circumstances. Purchases will be dispatched upon credit card authorisation and verification.
Should you have any questions in relation to your purchase, please contact our Customer Care team at customercare@marais.com.au.
Track Your Status
As soon as we have shipped your order you will receive an email stating the TNT tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
Click and Collect
Our complimentary ‘Click and Collect’ service is available 5 weekdays from 12pm to 3pm by appointment only across all Marais Group Victorian stores, including Marais Men, Marais Women, Givenchy Chadstone and Off White Melbourne.
Simply make a purchase through our digital and social channels, and our sales associate will book an appointment with you to arrange collection in our stores. The appointment time to collect will be shown on your receipt should you require to be verified.
To collect your purchase, simply present your receipt or email confirmation in store along with a valid photo ID and the card you purchased with.
Please note that purchases will be dispatched upon credit card authorisation and verification.
Should you have any questions in relation to your purchase, please contact our Customer Care team at customercare@marais.com.au.