Exchange & Returns Policy – MARAIS  Exchange & Returns Policy – MARAIS
Account
Forgot your password?
New to Marais?
Already have an account?
Forgot Password
Forgot your password
We will send you an email to reset your password

Free Shipping for Orders Over $300 AUD* | T&Cs apply

Free Shipping for International Orders Over $900 AUD* | T&Cs apply

Free USA Shipping for Orders Over $900

  • Men
  • Women
  • HIGHLIGHTS
    Men
    • HIGHLIGHTS
    • NEW ARRIVALS
      Shop all  
    • T-SHIRT COLLECTION
      Shop Now  
    • SNEAKER COLLECTION
      Shop Now  
    • SEE THE LATEST ACCESSORIES
      View all  
  • DESIGNERS
    Men
    • DESIGNERS
    • 1017 ALYX 9SM
    • 11 by Boris Bidjan Saberi
    • A-COLD-WALL*
    • Alexander McQueen
    • AMIRI
    • Autry
    • Balenciaga
    • Balmain
    • Brad Gunn
    • CAMPERLAB
    • Casablanca
    • Creed
    • Diesel
    • Doublet
    • Entire Studios
    • Gentle Monster
    • Helmut Lang
    • Jacquemus
    • Jil Sander
    • Juun.J
    • Kenzo
    • Lemaire
    • LOEWE
    • Maison Margiela
    • Maison MIHARA YASUHIRO
    • Marni
    • Off-White
    • Palm Angels
    • POST ARCHIVE FACTION (PAF)
    • Remagine
    • Represent
    • Rhude
    • Rick Owens
    • Rick Owens DRKSHDW
    • Sacai
    • Stone Island
    • Thug Club
    • Trudon
    • Undercover
    • We11done
    • Willy Chavarria
    • WOOYOUNGMI
    • Y-3
  • CLOTHING
    Men
    • CLOTHING
    • View All Clothing
    • Coats
    • Jackets
      clothing
      • Jackets
      • Bomber Jackets
      • Denim Jackets
      • Down Jackets
      • Leather Jackets
      • Sports & Windbreakers
      • Suits & Blazers
      • Vests
    • T-Shirts
    • Sweatshirts
    • Hoodies
    • Shirts
    • Knit Sweaters
    • Cardigans
    • Polos
    • Tops
    • Jeans
    • Pants
      clothing
      • Pants
      • Casual & Cargo Pants
      • Sweatpants
      • Track Pants
    • Shorts
    • Active & Underwear
    • Kids Clothing
  • SHOES
    Men
    • SHOES
    • View All Shoes
    • Sneakers
    • Lace Ups & Oxfords
    • Loafers
    • Boots
    • Sandals & Slides
  • BAGS
    Men
    • BAGS
    • View All Bags
    • Mini & Crossbody
    • Belt & Bum Bags
    • Backpacks
    • Shopper & Tote Bags
  • ACCESSORIES
    Men
    • ACCESSORIES
    • View All Accessories
    • Small Leather Goods
    • Jewelry
      accessories
      • Jewelry
      • Pendants & Necklaces
      • Earrings
      • Bracelets
      • Rings
    • Hats & Caps
      accessories
      • Hats & Caps
      • Caps
      • Hats
      • Beanies
    • Sunglasses
    • Belts
    • Scarves
    • Socks
    • Homewares
    • Candles
    • Perfumes
    • Room Spray
  • SALE
    Men
    • SALE
    • DESIGNERS
      sale
      • DESIGNERS
      • 1017 ALYX 9SM
      • 11 by Boris Bidjan Saberi
      • A-COLD-WALL*
      • Alexander McQueen
      • Ambush
      • AMIRI
      • Balenciaga
      • Balmain
      • Doublet
      • Egonlab
      • Entire Studios
      • Facetasm
      • Givenchy
      • Helmut Lang
      • Heron Preston
      • Jacquemus
      • Juun.J
      • Kenzo
      • Lanvin
      • Lemaire
      • LOEWE
      • Maison Margiela
      • Maison Mihara Yasuhiro
      • Marcelo Burlon
      • Marni
      • Mastermind JAPAN
      • Mastermind WORLD
      • NEIL BARRETT
      • Off-White
      • Palm Angels
      • POST ARCHIVE FACTION (PAF)
      • Represent
      • Rick Owens
      • Rick Owens DRKSHDW
      • Sacai
      • We11done
      • WOOYOUNGMI
      • Y-3
    • CLOTHING
      sale
      • CLOTHING
      • View All Clothing
      • Coats
      • Jackets
      • T-Shirts
      • Sweatshirts
      • Hoodies
      • Shirts
      • Knit Sweaters
      • Cardigans
      • Polos
      • Jeans
      • Pants
      • Shorts
      • Activewear & Underwear
      • Kids Clothing
    • SHOES
      sale
      • SHOES
      • View All Shoes
      • Sneakers
      • Lace Ups & Oxfords
      • Loafers
      • Boots
      • Sandals & Slides
    • BAGS
      sale
      • BAGS
      • View All Bags
      • Mini & Crossbody
      • Belt & Bum Bags
      • Backpacks
    • ACCESSORIES
      sale
      • ACCESSORIES
      • View All Accessories
      • Sunglasses
      • Small Leather Goods
      • Jewelry
      • Hats & Caps
      • Belts
      • Scarves
      • Socks
      • Tech Accessories
    • DISCOUNT
    • SALE 30%
    • SALE 40%
    • SALE 50%
    • SALE > 60%
  • HIGHLIGHTS
    Women
    • HIGHLIGHTS
    • NEW ARRIVALS
      Shop Now  
    • Latest Bags
      View all  
    • FOOTWEAR COLLECTION
      Shop the latest  
    • NEW TOPS FOR AUTUMN
      Shop Now  
  • DESIGNERS
    Women
    • DESIGNERS
    • Alexander McQueen
    • AMIRI
    • Autry
    • Balenciaga
    • Balmain
    • Brad Gunn
    • Chloé
    • Coperni
    • Creed
    • Diesel
    • Entire Studios
    • Fax Copy Express
    • Gentle Monster
    • Helmut Lang
    • Jacquemus
    • Khaite
    • Lemaire
    • LOEWE
    • Maison Margiela
    • Maison MIHARA YASUHIRO
    • Marni
    • Off-White
    • Rick Owens
    • Rick Owens DRKSHDW
    • Sacai
    • Trudon
    • We11done
  • CLOTHING
    Women
    • CLOTHING
    • View All Clothing
    • Coats
    • Jackets
      • Jackets
      • Bomber Jackets
      • Denim Jackets
      • Down Jackets
      • Leather Jackets
      • Sports & Windbreakers
      • Suits & Blazers
      • Vests
    • T-Shirts
    • Sweatshirts
    • Hoodies
    • Knit Sweaters
    • Cardigans
    • Shirts & Blouses
    • Tops
    • Dresses
    • Jeans
    • Pants
      • Pants
      • Casual & Cargo Pants
      • Leggings
      • Sweatpants
      • Track Pants
    • Skirts
    • Shorts
    • Active & Underwear
  • SHOES
    Women
    • SHOES
    • View All Shoes
    • Sneakers
    • Loafers
    • Ballerinas
    • Flats
    • Lace Ups & Oxfords
    • Boots
    • Pumps
    • Espadrilles
    • Sandals & Slides
  • BAGS
    Women
    • BAGS
    • View All Bags
    • Mini & Crossbody
    • Shoulder Bags
    • Shopper & Tote Bags
    • Bucket Bags
    • Backpacks
    • Clutches
  • ACCESSORIES
    Women
    • ACCESSORIES
    • View All Accessories
    • Small Leather Goods
    • Jewelry
      • Jewelry
      • Pendants & Necklaces
      • Earrings
      • Bracelets
      • Rings
    • Hats & Caps
      • Hats & Caps
      • Caps
      • Hats
      • Beanies
    • Sunglasses
    • Belts
    • Scarves
    • Bag Straps
    • Socks
    • Candles
    • Perfumes
    • Room Spray
  • SALE
    Women
    • SALE
    • DESIGNERS
      • DESIGNERS
      • 1017 ALYX 9SM
      • Alexander McQueen
      • AMIRI
      • Balenciaga
      • Balmain
      • Chloé
      • Coperni
      • Doublet
      • Entire Studios
      • Fax Copy Express
      • Givenchy
      • Helmut Lang
      • Jacquemus
      • Khaite
      • Lanvin
      • Lemaire
      • LOEWE
      • Maison Margiela
      • Marni
      • Moreau
      • Neous
      • Off-White
      • Palm Angels
      • PUCCI
      • Rick Owens
      • Rick Owens DRKSHDW
      • Sacai
      • We11done
    • CLOTHING
      • CLOTHING
      • View All Clothing
      • Coats
      • Jackets
      • Down Jackets
      • Denim Jackets
      • Bomber Jackets
      • Leather Jackets
      • Sports & Windbreakers
      • Suits & Blazers
      • Vests
      • T-Shirts
      • Sweatshirts
      • Hoodies
      • Knit Sweaters
      • Cardigans
      • Shirts & Blouses
      • Tops
      • Dresses
      • Jeans
      • Pants
      • Sweatpants
      • Leggings
      • Track Pants
      • Casual & Cargo Pants
      • Skirts
      • Shorts
      • Active & Underwear
      • Kids Clothing
    • SHOES
      • SHOES
      • View All Shoes
      • Sneakers
      • Loafers
      • Ballerinas
      • Flats
      • Lace Ups & Oxfords
      • Boots
      • Pumps
      • Espadrilles
      • Sandals & Slides
    • BAGS
      • BAGS
      • View All Bags
      • Mini & Crossbody
      • Shoulder Bags
      • Shopper & Tote Bags
      • Bucket Bags
      • Backpacks
      • Clutches
    • ACCESSORIES
      • ACCESSORIES
      • View All Accessories
      • Small Leather Goods
      • Jewelry
      • Pendants & Necklaces
      • Earrings
      • Bracelets
      • Rings
      • Hats & Caps
      • Hats
      • Caps
      • Sunglasses
      • Belts
      • Scarves
      • Socks
      • Perfumes & Candles
      • Tech Accessories
    • DISCOUNT
    • SALE 30%
    • SALE 40%
    • SALE 50%
    • SALE > 60%
  • Login
  • Wishlist
  • Live Assistance
  • Enjoy MARAIS Peaks - Our exclusive community.

    Membership
  • MEN
    • HIGHLIGHTS
      • NEW ARRIVALS
        Shop all  
      • T-SHIRT COLLECTION
        Shop Now  
      • SNEAKER COLLECTION
        Shop Now  
      • SEE THE LATEST ACCESSORIES
        View all  
    • DESIGNERS
      • Categories
        • Clothing
        • Shoes
        • Bags
        • Accessories
      • Designers
        • 1017 ALYX 9SM
        • 11 by Boris Bidjan Saberi
        • A-COLD-WALL*
        • Alexander McQueen
        • AMIRI
        • Autry
        • Balenciaga
        • Balmain
        • Brad Gunn
        • CAMPERLAB
        • Casablanca
        • Creed
        • Diesel
        • Doublet
        • Entire Studios
        • Gentle Monster
        • Helmut Lang
        • Jacquemus
        • Jil Sander
        • Juun.J
        • Kenzo
        • Lemaire
        • LOEWE
        • Maison Margiela
        • Maison MIHARA YASUHIRO
        • Marni
        • Off-White
        • Palm Angels
        • POST ARCHIVE FACTION (PAF)
        • Remagine
        • Represent
        • Rhude
        • Rick Owens
        • Rick Owens DRKSHDW
        • Sacai
        • Stone Island
        • Thug Club
        • Trudon
        • Undercover
        • We11done
        • Willy Chavarria
        • WOOYOUNGMI
        • Y-3
      • Latest Product
        • Le Polo Liga in Dark Navy

          JACQUEMUS

          Le Polo Liga in Dark Navy

          $850.00

        • Vegetable Dyed Replica Sneaker in Safari Shade

          MAISON MARGIELA

          Vegetable Dyed Replica Sneaker in Safari Shade

          $1,100.00

    • CLOTHING
      • Categories
        • View All Clothing
        • Coats
        • Jackets
        • T-Shirts
        • Sweatshirts
        • Hoodies
        • Shirts
        • Knit Sweaters
        • Cardigans
        • Polos
        • Tops
        • Jeans
        • Pants
        • Shorts
        • Active & Underwear
        • Kids Collection
      • Designers
        • 1017 ALYX 9SM
        • A-COLD-WALL*
        • ALEXANDER McQUEEN
        • AMIRI
        • BALENCIAGA
        • BALMAIN
        • CASABLANCA
        • DIESEL
        • DOUBLET
        • ENTIRE STUDIOS
        • HELMUT LANG
        • JACQUEMUS
        • JIL SANDER
        • JUUN.J
        • KENZO
        • LEMAIRE
        • LOEWE
        • MAISON MARGIELA
        • MAISON MIHARA YASUHIRO
        • MARNI
        • OFF-WHITE
        • PALM ANGELS
        • POST ARCHIVE FACTION
        • REPRESENT
        • RHUDE
        • RICK OWENS
        • RICK OWENS DRKSHDW
        • SACAI
        • STONE ISLAND
        • THUG CLUB
        • UNDERCOVER
        • WE11DONE
        • WOOYOUNGMI
        • Y-3
      • Latest Product
        • Collage Print Long Sleeve T-Shirt in Multicolour

          DIESEL

          Collage Print Long Sleeve T-Shirt in Multicolour

          $300.00

        • MA Quad Embroidered Flare Jeans in Antique Indigo

          AMIRI

          MA Quad Embroidered Flare Jeans in Antique Indigo

          $1,140.00

        • English Rib Zip Cardigan in Navy

          MAISON MARGIELA

          English Rib Zip Cardigan in Navy

          $2,200.00

    • SHOES
      • Categories
        • View All Shoes
        • Boots
        • Lace Ups & Oxfords
        • Loafers
        • Sandals & Slides
        • Sneakers
      • Designers
        • 1017 ALYX 9SM
        • 11 BY BORIS BIDJAN SABERI
        • ALEXANDER MCQUEEN
        • AMIRI
        • AUTRY
        • BALENCIAGA
        • BALMAIN
        • CAMPERLAB
        • CASABLANCA
        • DIESEL
        • DOUBLET
        • LOEWE
        • MAISON MARGIELA
        • MAISON MIHARA YASUHIRO
        • OFF-WHITE
        • PALM ANGELS
        • REMAGINE
        • REPRESENT
        • RICK OWENS
        • RICK OWENS DRKSHDW
        • Y-3
      • Latest Products
        • Geobasket Transparent Leather Sneaker in Dust/Milk

          RICK OWENS

          Geobasket Transparent Leather Sneaker in Dust/Milk

          $1,800.00

        • Fussbett Sabot Mule in Winter Wheat

          MARNI

          Fussbett Sabot Mule in Winter Wheat

          $540.00

        • Peterson 23 OG Paint Splatter Sneaker in White

          MAISON MIHARA YASUHIRO

          Peterson 23 OG Paint Splatter Sneaker in White

          $715.00

    • BAGS
      • Categories
        • View All Bags
        • Mini & Crossbody
        • Belt & Bum Bags
        • Backpacks
        • Shopper & Tote Bags
      • Designers
        • 1017 ALYX 9SM
        • BALENCIAGA
        • BALMAIN
        • DIESEL
        • JACQUEMUS
        • JUUN.J
        • KENZO
        • LOEWE
        • MAISON MARGIELA
        • MAISON MIHARA YASUHIRO
        • OFF-WHITE
        • PALM ANGELS
        • RICK OWENS DRKSHDW
        • STONE ISLAND
        • Y-3
      • Latest Product
        • Le Cabas Cuerda Tote Bag in Black

          JACQUEMUS

          Le Cabas Cuerda Tote Bag in Black

          $812.00

        • Y-3 Shopper Bag in Black

          Y-3

          Y-3 Shopper Bag in Black

          $500.00

        • Cordura Classic Logo Backpack in Black/White

          PALM ANGELS

          Cordura Classic Logo Backpack in Black/White

          $749.00

    • ACCESSORIES
      • Categories
        • View All Accessories
        • Small Leather Goods
        • Jewelry
        • Hats & Caps
        • Sunglasses
        • Belts
        • Scarves
        • Socks
        • Home
        • Candles
        • Perfumes
        • Room Spray
      • Designers
        • 1017 ALYX 9SM
        • ALEXANDER MCQUEEN
        • AMIRI
        • BALENCIAGA
        • BALMAIN
        • CASABLANCA
        • CREED
        • DIESEL
        • DOUBLET
        • GENTLE MONSTER
        • JACQUEMUS
        • JUUN.J
        • LOEWE
        • MAISON MARGIELA
        • MAISON MIHARA YASUHIRO
        • OFF-WHITE
        • PALM ANGELS
        • POST ARCHIVE FACTION
        • REPRESENT
        • RHUDE
        • RICK OWENS
        • RICK OWENS DRKSHDW
        • SACAI
        • STONE ISLAND
        • THUG CLUB
        • TRUDON
        • WE11DONE
        • WOOYOUNGMI
        • Y-3
      • Latest Products
        • Distressed Cap in Blue

          DIESEL

          Distressed Cap in Blue

          $315.00

        • Number Reference Ring 6.5mm in Silver

          MAISON MARGIELA

          Number Reference Ring 6.5mm in Silver

          $620.00

        • Shielding Sunglasses in Silver

          RICK OWENS

          Shielding Sunglasses in Silver

          $950.00

    • SALE
      • Categories
        • Clothing
        • Shoes
        • Bags
        • Accessories
        • Lifestyle
      • Designers
        • 1017 ALYX 9SM
        • 11 BY BORIS BIDJAN SABERI
        • A-COLD-WALL*
        • ALEXANDER MCQUEEN
        • AMBUSH
        • AMIRI
        • BALENCIAGA
        • BALMAIN
        • DOUBLET
        • EGONLAB
        • ENTIRE STUDIOS
        • FACETASM
        • GIVENCHY
        • HELMUT LANG
        • HERON PRESTON
        • JACQUEMUS
        • JUUN.J
        • KENZO
        • LANVIN
        • LEAMAIRE
        • LOEWE
        • MAISON MARGIELA
        • MAISON MIHARA YASUHIRO
        • MARCELO BURLON
        • MARNI
        • MASTERMIND JAPAN
        • MASTERMIND WORLD
        • NEIL BARRETT
        • OFF-WHITE
        • PALM ANGELS
        • POST ARCHIVE FACTION (PAF)
        • REPRESENT
        • RICK OWENS
        • RICK OWENS DRKSHDW
        • SACAI
        • WE11DONE
        • WOOYOUNGMI
        • Y-3
      • Discount
        • 30%
        • 40%
        • 50%
        • >60%
      • Latest Products
        • Casa Printed Football Top in Multicolour

          CASABLANCA

          Casa Printed Football Top in Multicolour

          $490.00

        • Brushed Cotton Puckered Pants in Brown

          JUUNJ

          Brushed Cotton Puckered Pants in Brown

          $490.00

        • Kenzo x ASICS Gel Kayano 20 in Blue/Green

          KENZO

          Kenzo x ASICS Gel Kayano 20 in Blue/Green

          $260.00

  • WOMEN
    • HIGHLIGHTS
      • NEW ARRIVALS
        Shop Now  
      • Latest Bags
        View all  
      • FOOTWEAR COLLECTION
        Shop the latest  
      • NEW TOPS FOR AUTUMN
        Shop Now  
    • DESIGNERS
      • CATEGORIES
        • CLOTHING
        • SHOES
        • BAGS
        • ACCESSORIES
      • Designers
        • Alexander McQueen
        • AMIRI
        • Autry
        • Balenciaga
        • Balmain
        • Brad Gunn
        • Chloé
        • Coperni
        • Creed
        • Diesel
        • Entire Studios
        • Fax Copy Express
        • Gentle Monster
        • Helmut Lang
        • Jacquemus
        • Khaite
        • Lemaire
        • LOEWE
        • Maison Margiela
        • Maison MIHARA YASUHIRO
        • Marni
        • Off-White
        • Rick Owens
        • Rick Owens DRKSHDW
        • Sacai
        • Trudon
        • We11done
      • Latest Products
        • Asymmetric Flower Mini Dress in Black

          COPERNI

          Asymmetric Flower Mini Dress in Black

          $348.00

        • La Maille Venice Hotel in White

          JACQUEMUS

          La Maille Venice Hotel in White

          $900.00

        • La Maille Venice Hotel in White

          JACQUEMUS

          La Maille Venice Hotel in White

          $900.00

    • CLOTHING
      • CATEGORIES
        • Coats
        • Jackets
        • T-Shirts
        • Sweatshirts
        • Hoodies
        • Knit Sweaters
        • Cardigans
        • Shirts & Blouses
        • Tops
        • Dresses
        • Jeans
        • Pants
        • Skirts
        • Shorts
        • Active & Underwear
        • Kids Collection
      • Designers
        • ALEXANDER MCQUEEN
        • AMIRI
        • BALENCIAGA
        • BALMAIN
        • CHLOÉ
        • COPERNI
        • DIESEL
        • ENTIRE STUDIOS
        • FAX COPY EXPRESS
        • HELMUT LANG
        • JACQUEMUS
        • KHAITE
        • LEMAIRE
        • LOEWE
        • MAISON MARGIELA
        • MARNI
        • OFF-WHITE
        • RICK OWENS
        • RICK OWENS DRKSHDW
        • SACAI
        • WE11DONE
      • Latest Products
    • SHOES
      • CATEGORIES
        • Sneakers
        • Loafers
        • Ballerinas
        • Flats
        • Lace Ups & Oxfords
        • Boots
        • Pumps
        • Espadrilles
        • Sandals & Slides
      • Designers
        • ALEXANDER MCQUEEN
        • AMIRI
        • AUTRY
        • BALENCIAGA
        • BALMAIN
        • CHLOE
        • COPERNI
        • JACQUEMUS
        • KHAITE
        • LEMAIRE
        • LOEWE
        • MAISON MARGIELA
        • MAISON MIHARA YASUHIRO
        • MARNI
        • OFF-WHITE
        • RICK OWENS
        • RICK OWENS DRKSHDW
      • Latest Products
    • BAGS
      • Categories
        • Mini & Crossbody
        • Shoulder Bags
        • Shopper & Tote Bags
        • Bucket Bags
        • Backpacks
        • Clutches
      • Designers
        • BALENCIAGA
        • BALMAIN
        • CHLOÉ
        • COPERNI
        • DIESEL
        • JACQUEMUS
        • LEMAIRE
        • LOEWE
        • MAISON MARGIELA
        • MARNI
        • OFF-WHITE
        • RICK OWENS
      • Latest Products
    • ACCESSORIES
      • Categories
        • Small Leather Goods
        • Jewelry
        • Hats & Caps
        • Sunglasses
        • Belts
        • Bag Straps
        • Scarves
        • Socks
        • Home
        • Candles
        • Perfumes
        • Room Spray
      • Designers
        • BALENCIAGA
        • BALMAIN
        • CHLOE
        • COPERNI
        • CREED
        • GENTLE MONSTER
        • JACQUEMUS
        • LEMAIRE
        • LOEWE
        • MAISON MARGIELA
        • MARNI
        • OFF-WHITE
        • RICK OWENS
        • TRUDON
      • Latest Products
    • SALE
      • Categories
        • Clothing
        • Shoes
        • Bags
        • Accessories
        • Lifestyle
      • Designers
        • 1017 ALYX 9SM
        • ALEXANDER MCQUEEN
        • AMIRI
        • BALENCIAGA
        • BALMAIN
        • CHLOÉ
        • COPERNI
        • DOUBLET
        • ENTIRE STUDIOS
        • FAX COPY EXPRESS
        • GIVENCHY
        • HELMUT LANG
        • JACQUEMUS
        • KHAITE
        • LANVIN
        • LEMAIRE
        • LOEWE
        • MAISON MARGIELA
        • MARNI
        • MOREAU
        • NEOUS
        • OFF-WHITE
        • PALM ANGELS
        • PUCCI
        • RICK OWENS
        • RICK OWENS DRKSHDW
        • SACAI
        • WE11DONE
      • Discount %
        • 30%
        • 40%
        • 50%
        • >60%
      • Latest Products
MARAIS
Log in
  • (0) My Wishlist
  • 0
Item added to your cart
Contact Us
Order, Shipping & Taxes
Exchange & Return Policy
Gift Cards
Privacy Policy
Terms & Conditions
Repair Program
FAQs

Exchange & Returns Policy

RETURNING YOUR PRODUCTS

The MARAIS Group offers Refunds and Exchanges on products purchased within 14 Days of Purchase, subject to the following terms: 

  • Proof of purchase must be provided.
  • Ready to Wear, Shoes and Accessories may only be returned or exchanged once, excluding Undergarments, Socks, and Earrings.
  • Goods must not be worn, Unwashed, Original Labels including Price Tags must be attached with Box and Packaging where applicable.
  • Online orders (including Click & Collect) are not eligible for In-Store Returns/Exchanges. All return requests are to be initiated as per the instructions stated under the REFUNDS & EXCHANGE PROCEDURE section.
  • The MARAIS Group does not provide Returns or Exchange services to any sale items at any time unless the item is deemed faulty, as subject to Terms and Conditions prior to the point of purchase.
  • The MARAIS Group does not provide Returns or Exchange services to any archive items at any time unless the item is deemed faulty, as subject to Terms and Conditions prior to the point of purchase and was not made readilty known to the consumer before purchase. 
  • The MARAIS Group does not provide refunds, returns or exchange if we find evidence of fraud, refund abuse, change of mind (including items bought as gifts) or other manipulative behaviour that entitles MARAIS to a corresponding counterclaim.

  • The MARAIS Group does not provide Refunds on Gift Certificates issued via our website unless required by law.
  • Exchanges must be to an item/s of equal and/or higher value.
  • The Client is responsible for the RETURN shipping costs, which will be deducted from the Client’s final REFUND amount. Please refer to the table below for Return Shipping Charges:
Returns within Australia International Returns
 Flat Charge of AUD 15 Flat Charge of AUD 50
* In the event that the returned goods are claimed to be faulty, we will cover the RETURN shipping costs - provided we deem the claim to be valid.

 

Please Note:

  • SALE Items are not eligible for RETURN unless item is faulty
  • We do not offer returns or refunds on gift certificates issued via our website unless required by law.
  • Online orders (including In-Store pickups) are not eligible for In-Store returns/exchanges – All return requests are to be initiated as per the instructions stated under the RETURN PROCEDURE section. 

REFUNDS POLICY

Once the product/s have been returned, our Customer Care team will send an email confirming the receipt of goods. The Team will then notify the Client with a separate email with either the approval or rejection of the Refund request. 

If a Client is entitled to a refund under the Terms of Service mentioned under the Returns section (on this page), our Team will process the refund within a reasonable time of agreeing to do so. All refunds will be processed in the same manner in which the original payment was received. All refunds will be made in Australian dollars.

Refunds will be processed within 3 working days from confirmation. Should a Client not receive funds within 3 working days, we recommend each client to check with their bank/credit card company as there may be bank processing delays before your refund is officially processed. If the issue persists, please contact our Customer Care Team customercare@marais.com.au.

Duties and Taxes will not be inlcude in refund amount unless item is faulty. 


REFUNDS & EXCHANGES PROCEDURE

To request and arrange a Refund or Exchange, please contact us at customercare@marais.com.au and provide the following details:

  • Order Number (found in your Order Confirmation email)
  • Reason for Refund – (e.g: Sizing, etc...)
  • Where Applicable, evidence of the Fault or Damage with the Goods (including clear photographs that highlight any physical defects).

Once our Customer Care Team receives your Refund/Exchange Request, your request will be validated as per our Terms & Conditions. Upon an approved request our team will send a confirmation email with a Return Shipping Label and Courier Pick Up.

newsletter signup
Sign up for email updates and promotions
Quick links
  • Country/region:
    • Afghanistan (AFN ؋)
    • Åland Islands (EUR €)
    • Albania (ALL L)
    • Algeria (DZD د.ج)
    • Andorra (EUR €)
    • Angola (AUD $)
    • Anguilla (XCD $)
    • Antigua & Barbuda (XCD $)
    • Argentina (AUD $)
    • Armenia (AMD դր.)
    • Aruba (AWG ƒ)
    • Ascension Island (SHP £)
    • Australia (AUD $)
    • Austria (EUR €)
    • Azerbaijan (AZN ₼)
    • Bahamas (BSD $)
    • Bahrain (AUD $)
    • Bangladesh (BDT ৳)
    • Barbados (BBD $)
    • Belarus (AUD $)
    • Belgium (EUR €)
    • Belize (BZD $)
    • Benin (XOF Fr)
    • Bermuda (USD $)
    • Bhutan (AUD $)
    • Bolivia (BOB Bs.)
    • Bosnia & Herzegovina (BAM КМ)
    • Botswana (BWP P)
    • Brazil (AUD $)
    • British Indian Ocean Territory (USD $)
    • British Virgin Islands (USD $)
    • Brunei (BND $)
    • Bulgaria (BGN лв.)
    • Burkina Faso (XOF Fr)
    • Burundi (BIF Fr)
    • Cambodia (KHR ៛)
    • Cameroon (XAF CFA)
    • Canada (CAD $)
    • Cape Verde (CVE $)
    • Caribbean Netherlands (USD $)
    • Cayman Islands (KYD $)
    • Central African Republic (XAF CFA)
    • Chad (XAF CFA)
    • Chile (AUD $)
    • China (CNY ¥)
    • Christmas Island (AUD $)
    • Cocos (Keeling) Islands (AUD $)
    • Colombia (AUD $)
    • Comoros (KMF Fr)
    • Congo - Brazzaville (XAF CFA)
    • Congo - Kinshasa (CDF Fr)
    • Cook Islands (NZD $)
    • Costa Rica (CRC ₡)
    • Côte d’Ivoire (XOF Fr)
    • Croatia (EUR €)
    • Curaçao (ANG ƒ)
    • Cyprus (EUR €)
    • Czechia (CZK Kč)
    • Denmark (DKK kr.)
    • Djibouti (DJF Fdj)
    • Dominica (XCD $)
    • Dominican Republic (DOP $)
    • Ecuador (USD $)
    • Egypt (EGP ج.م)
    • El Salvador (USD $)
    • Equatorial Guinea (XAF CFA)
    • Eritrea (AUD $)
    • Estonia (EUR €)
    • Eswatini (AUD $)
    • Ethiopia (ETB Br)
    • Falkland Islands (FKP £)
    • Faroe Islands (DKK kr.)
    • Fiji (FJD $)
    • Finland (EUR €)
    • France (EUR €)
    • French Guiana (EUR €)
    • French Polynesia (XPF Fr)
    • French Southern Territories (EUR €)
    • Gabon (XOF Fr)
    • Gambia (GMD D)
    • Georgia (AUD $)
    • Germany (EUR €)
    • Ghana (AUD $)
    • Gibraltar (GBP £)
    • Greece (EUR €)
    • Greenland (DKK kr.)
    • Grenada (XCD $)
    • Guadeloupe (EUR €)
    • Guatemala (GTQ Q)
    • Guernsey (GBP £)
    • Guinea (GNF Fr)
    • Guinea-Bissau (XOF Fr)
    • Guyana (GYD $)
    • Haiti (AUD $)
    • Honduras (HNL L)
    • Hong Kong SAR (HKD $)
    • Hungary (HUF Ft)
    • Iceland (ISK kr)
    • India (INR ₹)
    • Indonesia (IDR Rp)
    • Iraq (AUD $)
    • Ireland (EUR €)
    • Isle of Man (GBP £)
    • Israel (ILS ₪)
    • Italy (EUR €)
    • Jamaica (JMD $)
    • Japan (JPY ¥)
    • Jersey (AUD $)
    • Jordan (AUD $)
    • Kazakhstan (KZT ₸)
    • Kenya (KES KSh)
    • Kiribati (AUD $)
    • Kosovo (EUR €)
    • Kuwait (AUD $)
    • Kyrgyzstan (KGS som)
    • Laos (LAK ₭)
    • Latvia (EUR €)
    • Lebanon (LBP ل.ل)
    • Lesotho (AUD $)
    • Liberia (AUD $)
    • Libya (AUD $)
    • Liechtenstein (CHF CHF)
    • Lithuania (EUR €)
    • Luxembourg (EUR €)
    • Macao SAR (MOP P)
    • Madagascar (AUD $)
    • Malawi (MWK MK)
    • Malaysia (MYR RM)
    • Maldives (MVR MVR)
    • Mali (XOF Fr)
    • Malta (EUR €)
    • Martinique (EUR €)
    • Mauritania (AUD $)
    • Mauritius (MUR ₨)
    • Mayotte (EUR €)
    • Mexico (AUD $)
    • Moldova (MDL L)
    • Monaco (EUR €)
    • Mongolia (MNT ₮)
    • Montenegro (EUR €)
    • Montserrat (XCD $)
    • Morocco (MAD د.م.)
    • Mozambique (AUD $)
    • Myanmar (Burma) (MMK K)
    • Namibia (AUD $)
    • Nauru (AUD $)
    • Nepal (NPR Rs.)
    • Netherlands (EUR €)
    • New Caledonia (XPF Fr)
    • New Zealand (NZD $)
    • Nicaragua (NIO C$)
    • Niger (XOF Fr)
    • Nigeria (NGN ₦)
    • Niue (NZD $)
    • Norfolk Island (AUD $)
    • North Macedonia (MKD ден)
    • Norway (AUD $)
    • Oman (AUD $)
    • Pakistan (PKR ₨)
    • Palestinian Territories (ILS ₪)
    • Panama (USD $)
    • Papua New Guinea (PGK K)
    • Paraguay (PYG ₲)
    • Peru (PEN S/)
    • Philippines (PHP ₱)
    • Pitcairn Islands (NZD $)
    • Poland (PLN zł)
    • Portugal (EUR €)
    • Qatar (QAR ر.ق)
    • Réunion (EUR €)
    • Romania (RON Lei)
    • Russia (AUD $)
    • Rwanda (RWF FRw)
    • Samoa (WST T)
    • San Marino (EUR €)
    • São Tomé & Príncipe (STD Db)
    • Saudi Arabia (SAR ر.س)
    • Senegal (XOF Fr)
    • Serbia (RSD РСД)
    • Seychelles (AUD $)
    • Sierra Leone (SLL Le)
    • Singapore (SGD $)
    • Sint Maarten (ANG ƒ)
    • Slovakia (EUR €)
    • Slovenia (EUR €)
    • Solomon Islands (SBD $)
    • Somalia (AUD $)
    • South Africa (AUD $)
    • South Georgia & South Sandwich Islands (GBP £)
    • South Korea (KRW ₩)
    • South Sudan (AUD $)
    • Spain (EUR €)
    • Sri Lanka (LKR ₨)
    • St. Barthélemy (EUR €)
    • St. Helena (SHP £)
    • St. Kitts & Nevis (XCD $)
    • St. Lucia (XCD $)
    • St. Martin (EUR €)
    • St. Pierre & Miquelon (EUR €)
    • St. Vincent & Grenadines (XCD $)
    • Sudan (AUD $)
    • Suriname (AUD $)
    • Svalbard & Jan Mayen (AUD $)
    • Sweden (SEK kr)
    • Switzerland (CHF CHF)
    • Taiwan (TWD $)
    • Tajikistan (TJS ЅМ)
    • Tanzania (TZS Sh)
    • Thailand (THB ฿)
    • Timor-Leste (USD $)
    • Togo (XOF Fr)
    • Tokelau (NZD $)
    • Tonga (TOP T$)
    • Trinidad & Tobago (TTD $)
    • Tristan da Cunha (GBP £)
    • Tunisia (AUD $)
    • Türkiye (AUD $)
    • Turkmenistan (AUD $)
    • Turks & Caicos Islands (USD $)
    • Tuvalu (AUD $)
    • U.S. Outlying Islands (USD $)
    • Uganda (UGX USh)
    • Ukraine (UAH ₴)
    • United Arab Emirates (AED د.إ)
    • United Kingdom (GBP £)
    • United States (USD $)
    • Uruguay (UYU $U)
    • Uzbekistan (UZS so'm)
    • Vanuatu (VUV Vt)
    • Vatican City (EUR €)
    • Venezuela (USD $)
    • Vietnam (VND ₫)
    • Wallis & Futuna (XPF Fr)
    • Western Sahara (MAD د.م.)
    • Yemen (YER ﷼)
    • Zambia (AUD $)
    • Zimbabwe (USD $)
  • Newsletter Signup
  • About Us
  • Career
  • Rewards
  • Editorial
  • Contact Us
    • Twitter
    • Facebook
    • Instagram
    • YouTube
    • About Marais
      • About Us
      • Career
      • Rewards
      • News & Events
    • Customer Service
      • Contact Us
      • Privacy Policy
      • Terms & Conditions
      • Repair Program
      • Exchange & Return
Quick links
  • Country/region:
    • Afghanistan (AFN ؋)
    • Åland Islands (EUR €)
    • Albania (ALL L)
    • Algeria (DZD د.ج)
    • Andorra (EUR €)
    • Angola (AUD $)
    • Anguilla (XCD $)
    • Antigua & Barbuda (XCD $)
    • Argentina (AUD $)
    • Armenia (AMD դր.)
    • Aruba (AWG ƒ)
    • Ascension Island (SHP £)
    • Australia (AUD $)
    • Austria (EUR €)
    • Azerbaijan (AZN ₼)
    • Bahamas (BSD $)
    • Bahrain (AUD $)
    • Bangladesh (BDT ৳)
    • Barbados (BBD $)
    • Belarus (AUD $)
    • Belgium (EUR €)
    • Belize (BZD $)
    • Benin (XOF Fr)
    • Bermuda (USD $)
    • Bhutan (AUD $)
    • Bolivia (BOB Bs.)
    • Bosnia & Herzegovina (BAM КМ)
    • Botswana (BWP P)
    • Brazil (AUD $)
    • British Indian Ocean Territory (USD $)
    • British Virgin Islands (USD $)
    • Brunei (BND $)
    • Bulgaria (BGN лв.)
    • Burkina Faso (XOF Fr)
    • Burundi (BIF Fr)
    • Cambodia (KHR ៛)
    • Cameroon (XAF CFA)
    • Canada (CAD $)
    • Cape Verde (CVE $)
    • Caribbean Netherlands (USD $)
    • Cayman Islands (KYD $)
    • Central African Republic (XAF CFA)
    • Chad (XAF CFA)
    • Chile (AUD $)
    • China (CNY ¥)
    • Christmas Island (AUD $)
    • Cocos (Keeling) Islands (AUD $)
    • Colombia (AUD $)
    • Comoros (KMF Fr)
    • Congo - Brazzaville (XAF CFA)
    • Congo - Kinshasa (CDF Fr)
    • Cook Islands (NZD $)
    • Costa Rica (CRC ₡)
    • Côte d’Ivoire (XOF Fr)
    • Croatia (EUR €)
    • Curaçao (ANG ƒ)
    • Cyprus (EUR €)
    • Czechia (CZK Kč)
    • Denmark (DKK kr.)
    • Djibouti (DJF Fdj)
    • Dominica (XCD $)
    • Dominican Republic (DOP $)
    • Ecuador (USD $)
    • Egypt (EGP ج.م)
    • El Salvador (USD $)
    • Equatorial Guinea (XAF CFA)
    • Eritrea (AUD $)
    • Estonia (EUR €)
    • Eswatini (AUD $)
    • Ethiopia (ETB Br)
    • Falkland Islands (FKP £)
    • Faroe Islands (DKK kr.)
    • Fiji (FJD $)
    • Finland (EUR €)
    • France (EUR €)
    • French Guiana (EUR €)
    • French Polynesia (XPF Fr)
    • French Southern Territories (EUR €)
    • Gabon (XOF Fr)
    • Gambia (GMD D)
    • Georgia (AUD $)
    • Germany (EUR €)
    • Ghana (AUD $)
    • Gibraltar (GBP £)
    • Greece (EUR €)
    • Greenland (DKK kr.)
    • Grenada (XCD $)
    • Guadeloupe (EUR €)
    • Guatemala (GTQ Q)
    • Guernsey (GBP £)
    • Guinea (GNF Fr)
    • Guinea-Bissau (XOF Fr)
    • Guyana (GYD $)
    • Haiti (AUD $)
    • Honduras (HNL L)
    • Hong Kong SAR (HKD $)
    • Hungary (HUF Ft)
    • Iceland (ISK kr)
    • India (INR ₹)
    • Indonesia (IDR Rp)
    • Iraq (AUD $)
    • Ireland (EUR €)
    • Isle of Man (GBP £)
    • Israel (ILS ₪)
    • Italy (EUR €)
    • Jamaica (JMD $)
    • Japan (JPY ¥)
    • Jersey (AUD $)
    • Jordan (AUD $)
    • Kazakhstan (KZT ₸)
    • Kenya (KES KSh)
    • Kiribati (AUD $)
    • Kosovo (EUR €)
    • Kuwait (AUD $)
    • Kyrgyzstan (KGS som)
    • Laos (LAK ₭)
    • Latvia (EUR €)
    • Lebanon (LBP ل.ل)
    • Lesotho (AUD $)
    • Liberia (AUD $)
    • Libya (AUD $)
    • Liechtenstein (CHF CHF)
    • Lithuania (EUR €)
    • Luxembourg (EUR €)
    • Macao SAR (MOP P)
    • Madagascar (AUD $)
    • Malawi (MWK MK)
    • Malaysia (MYR RM)
    • Maldives (MVR MVR)
    • Mali (XOF Fr)
    • Malta (EUR €)
    • Martinique (EUR €)
    • Mauritania (AUD $)
    • Mauritius (MUR ₨)
    • Mayotte (EUR €)
    • Mexico (AUD $)
    • Moldova (MDL L)
    • Monaco (EUR €)
    • Mongolia (MNT ₮)
    • Montenegro (EUR €)
    • Montserrat (XCD $)
    • Morocco (MAD د.م.)
    • Mozambique (AUD $)
    • Myanmar (Burma) (MMK K)
    • Namibia (AUD $)
    • Nauru (AUD $)
    • Nepal (NPR Rs.)
    • Netherlands (EUR €)
    • New Caledonia (XPF Fr)
    • New Zealand (NZD $)
    • Nicaragua (NIO C$)
    • Niger (XOF Fr)
    • Nigeria (NGN ₦)
    • Niue (NZD $)
    • Norfolk Island (AUD $)
    • North Macedonia (MKD ден)
    • Norway (AUD $)
    • Oman (AUD $)
    • Pakistan (PKR ₨)
    • Palestinian Territories (ILS ₪)
    • Panama (USD $)
    • Papua New Guinea (PGK K)
    • Paraguay (PYG ₲)
    • Peru (PEN S/)
    • Philippines (PHP ₱)
    • Pitcairn Islands (NZD $)
    • Poland (PLN zł)
    • Portugal (EUR €)
    • Qatar (QAR ر.ق)
    • Réunion (EUR €)
    • Romania (RON Lei)
    • Russia (AUD $)
    • Rwanda (RWF FRw)
    • Samoa (WST T)
    • San Marino (EUR €)
    • São Tomé & Príncipe (STD Db)
    • Saudi Arabia (SAR ر.س)
    • Senegal (XOF Fr)
    • Serbia (RSD РСД)
    • Seychelles (AUD $)
    • Sierra Leone (SLL Le)
    • Singapore (SGD $)
    • Sint Maarten (ANG ƒ)
    • Slovakia (EUR €)
    • Slovenia (EUR €)
    • Solomon Islands (SBD $)
    • Somalia (AUD $)
    • South Africa (AUD $)
    • South Georgia & South Sandwich Islands (GBP £)
    • South Korea (KRW ₩)
    • South Sudan (AUD $)
    • Spain (EUR €)
    • Sri Lanka (LKR ₨)
    • St. Barthélemy (EUR €)
    • St. Helena (SHP £)
    • St. Kitts & Nevis (XCD $)
    • St. Lucia (XCD $)
    • St. Martin (EUR €)
    • St. Pierre & Miquelon (EUR €)
    • St. Vincent & Grenadines (XCD $)
    • Sudan (AUD $)
    • Suriname (AUD $)
    • Svalbard & Jan Mayen (AUD $)
    • Sweden (SEK kr)
    • Switzerland (CHF CHF)
    • Taiwan (TWD $)
    • Tajikistan (TJS ЅМ)
    • Tanzania (TZS Sh)
    • Thailand (THB ฿)
    • Timor-Leste (USD $)
    • Togo (XOF Fr)
    • Tokelau (NZD $)
    • Tonga (TOP T$)
    • Trinidad & Tobago (TTD $)
    • Tristan da Cunha (GBP £)
    • Tunisia (AUD $)
    • Türkiye (AUD $)
    • Turkmenistan (AUD $)
    • Turks & Caicos Islands (USD $)
    • Tuvalu (AUD $)
    • U.S. Outlying Islands (USD $)
    • Uganda (UGX USh)
    • Ukraine (UAH ₴)
    • United Arab Emirates (AED د.إ)
    • United Kingdom (GBP £)
    • United States (USD $)
    • Uruguay (UYU $U)
    • Uzbekistan (UZS so'm)
    • Vanuatu (VUV Vt)
    • Vatican City (EUR €)
    • Venezuela (USD $)
    • Vietnam (VND ₫)
    • Wallis & Futuna (XPF Fr)
    • Western Sahara (MAD د.م.)
    • Yemen (YER ﷼)
    • Zambia (AUD $)
    • Zimbabwe (USD $)
  • © 2025, MARAIS
  • Privacy Policy
  • Terms & Conditions
  • Repair Program
  • Choosing a selection results in a full page refresh.