These Preorder Terms & Conditions apply to all preorder products sold on this website (we, us, our).

1. Preorder Definition

Preorder products are items that are not yet in stock but are available for purchase in advance. By placing a preorder, you are reserving the product before its official release or arrival.

2. Payment

Full payment is required at the time of placing a preorder. Prices are as listed at the time of purchase.

3. Estimated Delivery

Estimated delivery dates are provided for each preorder item. Delivery times are estimates only and may be subject to delays beyond our control, such as shipping, customs, or supplier delays. We will notify you via email if the delivery estimate changes significantly.

4. Changes and Cancellations

You may request to cancel a preorder before it has shipped. Once the item has been dispatched, it cannot be cancelled. To cancel, contact our customer service team with your order number.

5. Refunds

Refunds for cancelled preorders will be issued via the original payment method. Refund processing may take up to 7–10 business days, depending on your bank or payment provider. No partial refunds will be issued for preorder items once they have shipped.

6. Product Availability

Preorder items are limited in quantity. Placing a preorder does not guarantee immediate delivery. In rare cases, preorders may be cancelled by us due to supplier issues, in which case a full refund will be provided.

In the event that a preordered product is not delivered by the designer or supplier, or there is a material change affecting the availability of the product, Marais will contact the Customer to obtain their express consent to either proceed with the shipment (where possible) or cancel the order. If the Customer elects to cancel, a full refund will be issued via the original payment method.

7. Customer Responsibilities

Ensure that your shipping address is accurate at the time of preorder. Monitor your email for updates regarding your preorder shipment.

8. Miscellaneous

These preorder terms form part of our overall store Terms & Conditions. By placing a preorder, you agree to comply with these terms.